For Local Government
A structured public reporting channel for infrastructure teams.
Structured reports, cleaner intake
InfraSignal helps public teams receive resident reports with location, category, details, photos, and follow-up context in a consistent format.
The public reporting experience stays simple for residents, while agencies receive cleaner information for triage, routing, and response.
An established civic-reporting model
InfraSignal follows a public reporting pattern already used by civic reporting services internationally: residents submit location-based reports, agencies receive structured intake, and communities can follow public updates over time.
Similar civic-reporting services include FixMyStreet and SocietyWorks (United Kingdom), FixaMinGata (Sweden), and Züri wie neu (Switzerland). They are referenced only as background on the model — not as InfraSignal customers or endorsements.
Who this is for
This page is for public teams that receive, review, route, or respond to resident infrastructure reports.
AI-assisted intake
Category suggestions and photo moderation support cleaner report review.
Priority context
Emergency, high, normal, and low priority levels help teams triage.
Boundary routing
Geographic data helps route reports to the right public authority.
Multi-language access
English, Spanish, Russian, and Turkish support are built in.
Agency workflow
How a resident report moves through your team — from inbox to public update.
Receive
Structured reports from residents with location, category, details, and photos.
Triage
Review by category, priority, location, and available contact context.
Route
Send issues to the right department, inbox, or integration channel.
Respond
Post public updates so residents can follow progress without submitting again.
Review
Review repeated categories, locations, and response patterns over time.
What each report includes
Each submitted report is intended to give staff enough context to decide who should review it and what should happen next.
- Public report link and update history
- Map position, coordinates, and address context
- Selected category and report description
- Uploaded photos where provided
- Priority context for triage
- Resident contact details where required
Large pothole near pedestrian crossing — water pooling after rain.
Operations and integration
- Structured, geolocated reports with photos and resident contact context.
- Standardized categories aligned with common public works operations.
- Priority levels for emergency, high, normal, and low reports.
- Email and Open311 GeoReport v2-compatible routing where configured.
- Public visibility that can reduce duplicate reports and clarify status.
Routing and setup options
Implementation can be aligned around the way an agency already receives and assigns work.
Email intake
Receive reports directly into a shared inbox for teams that manage requests via email today.
Category routing
Route reports to the right service area or department based on the resident-selected category.
Boundary matching
Jurisdiction and boundary matching for location-based assignment to the responsible authority.
Staff admin
Staff and admin access for reviewing reports, posting updates, and managing routing rules.